Definition

Training Sessions means any training sessions designed and/or delivered by Raab & Raab Performance Consulting, whether in form of a seminar, workshop, consulting, coaching, presentation, talk, etc., regardless of a customised in-house or general public event.

Cancellation and Transfers

If Raab & Raab Performance Consulting cancels a course, a full refund or transfer to another date or Training Session will apply (as per the individual participant’s wish.)

If a Client’s booking for a Training Session is cancelled for any reason (including, without limitation, any change to work commitments or personal circumstances) more than 15 days prior to the start of a Training Session:

1. Any money paid by the Client to Raab & Raab Performance Consulting may be used as a credit by the Client for any Training Sessions by Raab & Raab Performance Consulting that the Client may undertake within six months of the date of the cancellation.
2. The Client may transfer to another date or Training Session (subject to availability) within six months of the date of the cancellation.

If a Client’s booking for a Training Session is cancelled for any reason (including, without limitation, any change to work commitments or personal circumstances) within 15 days of the start of a Training Session:

1. Any fees paid by the Client to Raab & Raab Performance Consulting will be forfeited and cannot be used as any credit for any other Training Session or any transfer to another date or Training Session.
2. A substitute delegate of the Client may attend at no further costs provided that the substitute delegate meets any entry requirements for the Training Session. The Client will be charged the full Training Session fee if the substitute delegate fails to attend the Training Session.

Payment Terms

1. All invoices issued to the Client must be paid within 7 days of issue, and any dispute regarding the invoice must be notified to Raab & Raab Performance Consulting within that period.
2. Notwithstanding paragraph (1), any invoices for a Training Session must be paid no less than 15 days prior to the start of a Training Session.
3. In case of a late booking less than 15 days prior to the start of a Training Session all invoices issued to the Client must be paid strictly by the date stated on the invoice.

Pricing

Prices may be subject to change without notice. Official quotations made by Raab & Raab Performance Consulting are valid for thirty (30) days from quotation date, after which they maybe subject to change without notice.

Interest

Any interest charged on overdue accounts under this agreement will be at a rate equivalent to two percent (2 %) higher than the rate for the time being fixed under Section Pricing of the Penalty Interest Rates Act 1983 (Vic).

Limitation of Liability

The Client agrees Raab & Raab Performance Consulting will not be liable for any contingent, consequential, direct, indirect, special or punitive loss or damage (whether due to negligence or otherwise) and the Client acknowledges this of liability and agrees to limit any claim accordingly.
Furthermore, no other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon Raab & Raab Performance Consulting, other than these Terms, is made or given by Raab & Raab Performance Consulting.

Exclusions

The Client agrees that he or she will rely on his or her own knowledge and expertise in selecting any Products and Services for any purpose and any advice or assistance given for or on behalf of Raab & Raab Performance Consulting shall be accepted at the Client’s risk and shall not be deemed given as expert or adviser not to have been relied upon.

Other Terms and Conditions

No terms and conditions sought to be imposed by the Client upon Raab & Raab Performance Consulting shall apply.

Recovery Costs

The Client shall pay all costs and expenses incurred by Raab & Raab Performance Consulting, its legal advisers, mercantile agents and others in respect of anything instituted or being considered against the Clients, whether for debt, possession of any Products or Services otherwise.

Intellectual Property Rights

The Client’s purchase of Products and Services does not confer on the Customer any licence or assignment of any copyright, patent, design or trademark or any other intellectual property right (whether current or future, or registered or unregistered) that subsists in the Products and Services, and the Customer agrees that it will not assert any rights in, or challenge Raab & Raab Performance Consulting’s title to, those intellectual property rights.
Raab & Raab Performance Consulting makes no representation or warranty to the Customer of any kind, express or implied, that the Products and Services will not infringe any intellectual property rights of a third party.